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About DataOceans

Our Mission

Our mission is to be a leading technology provider for companies as they seek to communicate with their customers. We deliver valuable returns to our clients by removing barriers that have stifled success in the past.

 

Our company was founded in 2004

DataOceans was founded from a merger between ThreeRiversGroup and Netfocus in November of 2004, with the vision of innovating document delivery. Over the years, we bootstrapped our company, while hiring talented individuals with industry expertise and a passion for excellence. We’ve interacted, evolved, and expanded our vision and focus to become an enterprise Customer Communications Management platform. We now have nine modules, workflow between the modules, and a complete digital first outbound customer communications platform.

Today, DataOceans has expanded to over 150 direct and indirect customers. We currently do business with several Fortune 500 companies, have a 98% retention rate, and are growing at over 50% year over year. As we look to the future, we realize we are just getting started. Our best years are ahead of us. We are committed to becoming a company that is passionate about our people, dedicated to our clients’ success and eager to make a positive impact on the communities we serve. With God’s help, we will.

 

What We Do

We deliver a fully integrated and comprehensive set of solutions built for communications and revenue lifecycle management, leveraging a unified, data driven system of record, where business rules can be applied to deliver agile and consistent communications across all channels, including billing statements, compliance notifications, and marketing promotions. DataOceans enables our clients to transform how they engage with customers, innovate how they do business, and simplify their technology landscape.

 

Why We Do It

We are helping the world through creating meaningful communications. There are enough challenges to overcome in business today, and poor customer interactions caused by disparate systems and siloed data shouldn’t be one of them. Therefore, we empower companies to attract, nurture, and retain their customers, to provide value-add relationships and frictionless interactions. Our component-based architecture and deep industry knowledge enables us to rapidly deploy our solution, to start returning a positive ROI in 90 days, with minimal IT involvement.

 

Our Vision

We focus on developing technology that is innovative and disruptive. We strive to deliver outcomes that enable our clients to deliver the right message, to the right person, every time, through every channel, and we aim to continue to push the boundaries of Customer Communications Management technology with each implementation.

 

The Values that Drive Everything We DO

Intention

Intention

We are dedicated to innovating solutions that empower our customers, foster sustainability, and create a positive impact in our communities.

Stewardship

Stewardship

We strive to build a lasting company that invests time and resources into our communities and around the world, embodying a commitment to responsible stewardship that enhances societal well-being and environmental sustainability.

Integrity

Integrity

We are committed to upholding the highest standards of integrity by being honest, open, ethical, and fair in all our interactions, ensuring trust and accountability in everything we do.

teamwork

Teamwork

We believe that collaboration and mutual respect are the cornerstones of our success, driving us to achieve exceptional results together while supporting each other's growth and well-being.

value

Value

We are dedicated to delivering exceptional value by providing high-quality products and services that meet the needs of our customers, ensuring their satisfaction and loyalty while contributing to their success.

Passion

Passion

We are driven by a deep passion for our work, inspiring us to innovate, excel, and create meaningful connections that ignite enthusiasm and commitment in everything we do.

innovation

Innovation

We are committed to fostering a culture of innovation that empowers our team to explore new ideas, challenge the status quo, and create transformative solutions that enhance the lives of our customers and communities.

Service

Service

We are dedicated to providing exceptional service by prioritizing our customers’ needs, ensuring responsiveness, and delivering personalized experiences that foster lasting relationships and satisfaction.