Modernize Your Customer Communications Without
Replacing Your CIS

Your CIS, billing, payment, CRM, and other core systems already run your utility. DataOceans connects them to a modern customer communications and self-service experience so you can improve how customers receive information, make payments, and act without replacing the systems you rely on.

Keep your core systems. Modernize the communication layer around them.

From bills and regulatory notices to payment reminders, service updates, and program communications, DataOceans helps utilities manage critical customer communications across print, email, SMS, and digital self-service.

The result: Clearer communications, less manual work, greater digital adoption, better payment outcomes, and fewer avoidable customer service calls.

How CCM Works for Utilities
 

Why DataOceans For Utilities?

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Greater Operational Efficiency

Connect the technology you already have to a more modern communication and self-service experience. 

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Create a Better Customer Experience

Make it easier for customers to understand information and take the next step. 

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Increase Digital Adoption

Use relevant communications to encourage paperless billing, autopay, digital payments, and program participation. 

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Stronger Governance

Centralize templates, approvals, business rules, version history, and audit trails. 

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Make Bills Actionable

Connect billing communications with digital document access, self-service, and payment options. 

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Reduce Dependence on IT

Give authorized business users greater control over routine communications and content changes. 

 

Connect the Bill to What Happens Next

A utility bill should do more than tell customers what they owe.

DataOceans helps utilities create clearer, more personalized statements by connecting those communications to digital document access, self-service, and payment options.

Customers can more easily understand:

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When is the payment due

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Payment options and payment history

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Rate-plan and current usage information

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New services and offers

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Give Business Teams More Control Without Adding More
IT Work

Utility communications change constantly. Rates change. Regulations change. Programs change. Customers need different information at different times. Routine communication changes don't always have to become an IT project.

DataOceans gives authorized business users greater control over communications through:  

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Centralized templates

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Business rules, approvals, governed workflows

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Version history

Helping Customers Take Action
 

Turn Every Customer Communication Into 
Customer Engagement

Every bill, notice, and digital interaction is an opportunity to help customers take the next step. 

Instead of sending the same message to everyone, give customers information that is relevant to their situation.

DataOceans products use available customer, account, billing, usage, and other data to deliver relevant messages within controlled areas of bills and communications. Utilities can use targeted content to promote:

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Paperless billing and digital delivery

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Autopay enrollment

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Energy-efficiency programs

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Assistance programs

FAQS

Can utilities modernize customer communications without replacing their CIS?
What utility communications can DataOceans manage?
How can utility bills be connected to payments?
Can utility business users manage communications without relying on IT for every change?
How long does it take for a change to go into production?
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Download our free eBook

Struggling with the time, cost, and resources needed to build a customer portal? Many solutions fall short on scalability, compliance, and customer experience.

Download this eBook to sidestep common pitfalls and accelerate your portal strategy—whether you're launching a new portal or optimizing an existing one.